
GENERAL QUESTIONS (FAQ) :
These
questions and answers apply to the Heliodisplay M and Mi systems, and not
necessarily to our fundamental technology, nor other systems developed by
IO2.


Where can I
buy a Heliodisplay?
*Heliodisplays are
available direct worldwide from IO2Technology.
Does the Heliodisplay require any special format video or computer files?
*Like a computer
monitor or television, the Heliodisplay can display any video signal coming
from most sources. What you see on your DVD or computer desktop is what will
be projected on the Heliodisplay. We
recommend displaying well-defined images such as the example images on our website
taken under office lighting.
Does one feel anything in the air when touching the image?
*The image feels just like air and there is no noticeable difference.
How high above the Heliodisplay do the images
hover?
* Images can hover up to about 28-inches or about seventy centimeters away
from the
Heliodisplay although the display has been designed to project the clearest
and most stable image within the 30" diagonal viewing region. Larger solutions for m50 and m100 allow for 50" and 100" diagonal images
respectively.
How bright is the image?
* Images are
visible under typical indoor lighting. Similar to any display on the market,
the darker the ambience, the brighter the image is perceived. As with any
conventional projector, images become less visible under bright lighting.
Heliodisplay images work best under controlled lighting such as in museums,
corporate and lobbies, and most office spaces.
What do I need?
* All the models
are fluid-based and most of the models carry an internal tank to allow it to
run for a full work day at a time such as when used in temporary setups.
For installations, please request connections for an
external hook up. All models starting at the end of 2007 work on
universal voltage (90v-240v).
What kind of the image definition and fidelity can I expect?
*Heliodisplay
images appear different from images on traditional displays. Colors are
fully rendered, and text is legible, although image definition and fidelity
are inferior to those seen on CRTs and LCDs. These limitations come from the
early stage of our technology, which, unlike CRTs and LCDs, has not had
decades to be refined. Images are not physically rigid as on a existing
display and there are some noticeable vertical lines in the image. This is
normal.
How noisy is the heliodisplay?
*The Heliodisplay during operation is approximately as loud as the fans on a computer
server (aprox. 39dB).
Will the heliodisplay project a visible image in a brightly lit room?
*Yes, but like
every display, the image will appear brighter in a less well lit room. The
heliodisplay was designed to work in typical indoor office lighting. In
brighter environments the image may appear dimmer, but introducing a dark
background can be employed to compensate for lighting.
Will the heliodisplay work in my
country?
*Yes, The new Heliodisplay M works for regions either in 110V/60Hz, or 220V/50Hz.
Will the heliodisplay work outdoors?
*Wind and bright lights will both
interfere with the visibility of the image. Additionally, for electrical
safety, the Heliodisplay, like most electronics product, they should be kept
away from the elements.
What images can be viewed on a heliodisplay?
*Most images, or videos that can be viewed on a television or computer can
be viewed on a heliodisplay. Some images appear better than others, as the
performance of the display is designed for light advertising (spinning
logos, graphics) applications. Any JPEG, MOV, FLASH, QUICKTIME, etc file can
be viewed.
Do I need any special equipment to connect to a heliodisplay?
*No, the heliodisplay connects to most computers, DVD players, videogame consoles or televisions using a standard supplied video cable.
Can the images be viewed from the side and back?
*Images can be
viewed from a 150 degree viewing angle from the front. There is no image
when seen from the rear although our enterprise solutions allows for custom
displays supporting this feature.
What is the image resolution?
*The Heliodisplay’s
resolution supports up to 1024 x768 or higher as standard.
What is Heliocast (tm) interactivity?
*When the
Heliodisplay is connected to a PC using a standard USB cable,
and with the supplied IO2 Heliocast software installed, you can use your
finger for cursor control as to navigate and interact with
simple content.
How can I use the interactivity?
*Use your finger, pen, pencil or any object to select and navigate as you would a conventional touch-screen
in moving the cursor ; the only difference is that there is no physical screen.
Will the heliodisplay project 3D video and images?
*The heliodisplay will display any 3D type video or games from your
computer. Images are in fact planar like on your computer or television, but
seem three-dimensional depending on the content.
Can the heliodisplay be hidden in furniture or display pedestals?
*Yes, the heliodisplay was designed to be hidden and out of view. Ensure
that adequate space is allowed for ventilation surrounding the heliodisplay.
What do I do about service or repairs?
*IO2 and IO2 Resellers provide readily available replacement parts and worldwide
support.