These questions and answers apply to the Heliodisplay and not necessarily to our fundamental technology, nor any other systems developed by IO2.

  

Where can I buy a Heliodisplay? *Heliodisplays are available for purchase on this website directly and ship worldwide. http://www.io2technology.com/salesinquiry.php If we carry it in stock, we can ship within 24-48 hours. Shipping costs are standard shipping rates.		What is Heliocast (tm) interactivity? *When the Heliodisplay is connected to a PC using a standard USB cable, and with the supplied IO2 Heliocast software installed, you can use your finger for selecting, dragging, dropping  as to navigate and interact with simple content such as content designed in Flash (tm) or any other software package.  Although you can click and select on desktop icons and work on a PC style interface, the system is designed for specific designed content such as for advertising or point of information kiosks.
How long do I have to wait? *If in stock (please check beforehand) we can usually ship within a few days of receipt of the order. Transit time depends on where you are located and these only serve as estimates. Within the continental US, shipment can be sent overnight delivery and arrive the following day. For international orders, this may take from one to four days days or about a week if you select economy shipping.		How can I use the interactivity? *Use your finger, pen, pencil or any object to select and navigate as you would a conventional touch-screen in moving the cursor ; the only difference is that there is no physical screen.
Does the Heliodisplay require any special format video or computer files? *Like a computer monitor or television, the Heliodisplay can display any video signal coming from most sources. What you see on your DVD or computer desktop is what will be projected on the Heliodisplay.  We recommend displaying well-defined images such as the example images on our website taken under office lighting, but preferably under controlled lighting.		Will the heliodisplay project a visible image in a brightly lit room? *Yes, but like every display, the image will appear brighter in a less well lit room. The heliodisplay was designed to work in typical indoor office lighting. In brighter environments the image may appear dimmer, but introducing a dark background can be employed to compensate for lighting and increasing contrast ratios if necessary.
Does one feel anything in the air when touching the image? *The image feels just like air and there is no noticeable difference. You can place a tissue paper on top of the grill for an hour without any change to it.		Will the heliodisplay work in my country? *Yes, The new Heliodisplay M works for regions either in 110V/60Hz, and 220V/50Hz, so that includes worldwide.
How high above the Heliodisplay do the images hover? * This depends on the model.  The larger the model, the higher images can hover.  Images  hover up to a maximum of 28-inches or about seventy centimeters away from the Heliodisplay on a 36" model although the display has been designed to project the clearest and most stable image within the 30" diagonal viewing region which is about 20% lower than this figure. Larger solutions for m50 and m100 allow for 50" and 100" diagonal images respectively and distances proportional to the heights of those diagonals.		Will the heliodisplay work outdoors? *Wind and bright lights will both interfere with the visibility and stability of the image.  Additionally, for electrical safety, the Heliodisplay, like most electronics product, they should be kept away from the elements.  Ask about our other products that are not Heliodisplays.
How bright is the image? * Images are visible under typical indoor lighting.  Similar to any display on the market, the darker the ambience, the brighter (mainly, higher contrast)  the image will be perceived. As with any conventional projector, images become less visible under bright lighting, so using the displays in an office environment is adequate so long they are placed away from bright areas.  Heliodisplay images do look best under controlled lighting.		What images can be viewed on a heliodisplay? *Most images, or videos that can be viewed on a television or computer, can be viewed on a heliodisplay, but some images appear better than others. we recommend a black background, and content designed specifically such as in flash or some other program.  Spinning logos, graphics, JPEG, MOV, FLASH, QUICKTIME, etc file can be viewed.
What do I need? * All the models are fluid-based and models carry an internal tank usually about 1-2 liters to allow the system to run for a full work day such as when used in temporary setups.  The 36" models for example consume approximately 0.080L/hr. When using them for an installation, please request connections for an external hook up so that they can run for longer periods of time.  POWER: All models work on universal voltage (90v-240v).  LIGHTING:  Office, tradeshow lighting or lower. PLEASE NOTE THAT THIS SYSTEM IS PREFERABLY USED WHEN CONCEALED SUCH THAT NO HARDWARE IS VISIBLE. ONLY THE FLOATING VIDEO OR IMAGES ARE SHOWN, NOT THE HARDWARE. CONTRAST (Environmental) : Images are free-space so contrast ratio is whatever subject is behind. CONTENT:  While you can display any images or video, it is best to design content such as Flash, Photoshop or your desktop. (black background suggested). SETUP (Environmental) : The hardware is designed to be concealed so that only the floating images are visible.		What kind of the image definition and fidelity can I expect? * We'll be the first to tell you, it isn't a traditional display, so if you're looking to watch TV you're better off spending a lot less and get what you are used to.  If on the other hand you are looking for a unique way of displaying video, images or specific content, Heliodisplays may be the answer for your application. Colors are fully rendered, and text is legible (down to 6 points), although image definition and fidelity are less than on a CRT or LCD. These limitations come from the early stage of our technology, which, unlike CRTs and LCDs, has not had decades to be refined. Images are not physically rigid as on a existing display and there are some vertical lines in the image which you can see in the photos.
What else do I need to start? *The system comes with a USB drive in which you copy any standard movie or image file and the heliodisplay will automatically play it.  If you need more advanced functionality you can plug it into any PC, laptop or DVD player.		What is the image resolution? *The Heliodisplay’s resolution supports 1024 x768 native and up to 1600x1200 compressed.
Total Cost of Ownership/Maintenance? *Our system uses very little power, so the requirements are only the energy, and the minimal amount of regular tap water to operate. There are no special consumables that are required.  You can expect to replace the lamp from the projection source every 3000-4000 hours of use, and replace a disk (supplied) around that same interval.		Can the heliodisplay be hidden in furniture or display pedestals? *Yes, the heliodisplay was designed to be hidden and out of view. Ensure that adequate space is allowed for ventilation surrounding the heliodisplay.
Do I need any special equipment to connect to a heliodisplay? *No, the heliodisplay connects to most computers, DVD players, videogame consoles or televisions using a standard supplied video cable. The interactive model is supported on a PC only.		What do I do about service or repairs? *IO2 and IO2 Resellers provide readily available replacement parts and worldwide support. Most replacement parts can ship FedEX overnight if required and most parts are in stock to ship the same day. No tools are required to access the service panels.
Can the images be viewed from the side and back? *Images can be viewed from a 150 degree viewing angle from the front. There is no image when seen from the rear although our enterprise solutions allows for custom displays supporting this feature.		Does the system use helium or is it toxic? *It does not use any gas except the surrounding air that you are already breath; and is not toxic.
Will the heliodisplay project 3D video and images? *The heliodisplay will display any 3D type video or games from your computer. Images are in fact planar like on your computer or television, but seem three-dimensional depending on the content.		Is it safe?                                                                                           Both the hardware and the images that the system produce are safe.  There are no harmful emissions to user safety.  All electronics are Pb and PVC free to WEEE standards.
How noisy is the heliodisplay? *The Heliodisplay during operation is approximately as loud as the fans on a computer server (aprox. 39dB) from a one meter distance. This can also be adjusted using the control knob on the top panel.		Can it be refilled while running?                                                                Yes. There is both a digital level sensor and analogue port to check the runtime.
Is the product CE certified, What types of certification?                   The base unit is CE certified. The power adapter is CE, TUV, GS, UL listed. The projection unit is MET, FCC, CE listed. All are RoHs.		Does it need a dark room?  Will it show up on photo/video?                          The system does not need a dark room, but controlled lighting like any projector is recommended.  Images show up very well on photos and videos.
Is there a special chemical or refill cartridge?                             None. An internal tank needs to be refilled with regular tap water for operation.  The tanks lasts a day or can be attached to an external tank for permanent use.		Can I project from the front or with a short throw lens?                                  No. The system only works with the supplied projector in a rear-projection arrangement. The distance can de set closer or father depending on preference.
Will it work in a cold/hot/humid/dry bright/dark/smoky room?              The hardware and the free-space images will work in all of those environments. However it is for indoor use only, and will not work in extremes such as near freezing, or over 100deg F , or 38 deg C.		What happens if something goes wrong?                                                  All the systems have either user serviceable or replaceable parts. We can typically ship these within 24 hours.   No tools are required to access the service panels.
Is this a standard projector?  Can I use my own brighter one?        The 2009 system comes with it's own projector that will only work with the heliodisplay.  The lamp type is the only standard part.		Why is there a secondary image?                                                             This is because not all  of the light is captured at the viewing area, so light does pass through. Placing the unit at a suitable height and projection angle will minimize this effect.
Is that smoke? What is in there?                                                    The projection medium is a under 10 micron semi invisible atomized water particle. It is equivalent to the exhaust from one's breath, but controlled in a highly defined  manner so it won't affect the environment.		How long can a video run?                                                                       You can run video indefinitely, (looped) or as large of a file that can be supported on a DVD or video file.
Can I turn it upside down, sideways?                                                The 36" models are only upward oriented, the 55" are upward oriented as standard and can be ordered as top mounted. The 92" is user configurable in any aspect (side, up,down).		What programs will it work with (3DStudio, Quicktime etc?)                        The system supports all those formats compatible with Win2000, XP and Vista platforms.
Can we use it semi-outdoors?                                                         The device can be placed anywhere there are no strong breezes and it is not exposed to the elements (rain, sleet, snow dust storms, direct sun, etc).		Can I use it without the interactivity?                                                         Just disable the checkbox.
How long does it last?                                                                    The device should last many years, but it is an electronic system and should be maintained and taken care of (not dropped etc).		Can the moisture damage my office?                                                         The amount emitted is so minimal that in a standard room, it may affect the environment by about tenths of a percent or in a large room by one hundredth of a percent, or the equivalent of adding another person into a room.
Interactive--how does the double click work?                                   Simply select a checkbox in the driver running in the background to switch between dragging are only compatible with Win2000, XP and Vista platforms.		Can I put it in a floor?                                                                             No. You cannot have people walking over the device. You can however have it placed inside a pedestal, side-mounted in a wall, or hanging from above.
How long does it take to startup?                                                The base unit and lamp on the projection module requires about  30 seconds to warm up. However you can maintain the system in "hibernation" projecting a black image, so that the resulting response is instantaneous.		Interactive--will it work with Linux or a Mac?                                   The drivers are only compatible with Win2000, XP and Vista platforms.

 

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